[SOLVED] Unigine 2.8 Editor K_MODE_EXCEPTION_NOT_HANDLED

[maksim.peters]

Unigine 2.8 Editor shutdown system when open Project/Editor called K_MODE_EXCEPTION_NOT_HANDLED at Windows 10 with "What call problem: clipsp.sys"

050119-9828-01.dmp - https://drive.google.com/file/d/1kUSFLb6Z1SRr3s9TaPXud13O1Th7TWza/view?usp=sharing
MEMORY.DMP - https://drive.google.com/file/d/14JbodOQHKgg7wg2uT6DfsoPScAHJ0HQl/view?usp=sharing

Edited April 30, 2019 by maksim.peters

[morbid]

Hello Maksim,

May I ask you to send us detailed info on your system? I'd like to know:

• Windows version
• Installed hardware and drivers

We have a public holiday from 1st to 5th of May, so our dev team will be available next week only.

Meanwhile, could you try updating Windows 10 (if its not up-to-date) and major drivers (chipset, GPU, sound adapter)?

Thank you.

[maksim.peters]

DxDiag.txt

I think there you can find all what you want. This file created before update drivers. After updating GPU Driver, Audio Driver, Chipset driver I anyway get this error.

[morbid]

Hello Maksim,

Thanks for the info. The error you've faced could be caused by hardware issues or antivirus software. I can suggest the following:

• Checking HDD health status
• Checking RAM to see if the module is malfunctioning
• Stressing GPU with benchmark
• Uninstalling or disabling antivirus software
• Checking UnigineEditor on other Windows PC

Thanks!

 

[maksim.peters]

Oh, thanks. I tried disable antivirus, and all became fine.

[silent]

Hi Maksim,

Which antivirus are you using? It doesn't look like a correct behavior to me. We would like to reproduce this behavior on our test stand to see if we can do anything about it.

Thanks!

[maksim.peters]

I added "..\Unigine SDK Browser\*" to set of exceptions