[SOLVED] Sandworm question please，when creating Imagery using Satellite image(.TIF), there is nothing but a red appear, like pic down.

[Jiang.Hu]

[Jiang.Hu]

It is ok in QGIS and small window preview.

[bmyagkov]

Hello @Jiang.Hu

Since you have access to the private support helpdesk would it be possible for you to submit a new ticket using this link?

It would also be very helpful if you could attach the source file you’re using—this will give the team a better understanding of the issue as it’s currently difficult to determine the cause. Most likely, the problem is related to the selected file format or the data being used is intended to serve as an elevation source.

Additionally, please include the editor log file which can be found in the project folder at: /unigine_project/bin/editor_log.txt.

Make sure to collect this file after adding the file to your project using the Sandworm Tool. The log is likely to contain some errors which can also be viewed in the editor by navigating to Windows → Console

Looking forward to your response.

Thanks!

[Jiang.Hu]

21 hours ago, bmyagkov said:

Hello @Jiang.Hu

Since you have access to the private support helpdesk would it be possible for you to submit a new ticket using this link?

It would also be very helpful if you could attach the source file you’re using—this will give the team a better understanding of the issue as it’s currently difficult to determine the cause. Most likely, the problem is related to the selected file format or the data being used is intended to serve as an elevation source.

Additionally, please include the editor log file which can be found in the project folder at: /unigine_project/bin/editor_log.txt.

Make sure to collect this file after adding the file to your project using the Sandworm Tool. The log is likely to contain some errors which can also be viewed in the editor by navigating to Windows → Console

Looking forward to your response.

Thanks!

Thanks, I have submit a new ticket using the link.